The authentication process is tied to a personal device. If you get a new phone, you have to contact IT to remove your old device. You can call, email, or stop by their office. Have your M# ready. After the old device is remove, you can go through the normal process of setting up the Microsoft Authenticator app.
IT Help Desk location: Utica campus, Academic Building 155
IT email: helpdesk@mvcc.edu
IT Phone: 315-731-5711
